🛡️ Legal Guarantee & Commercial Guarantees

⚖️ Your statutory rights under the legal guarantee

As a consumer buying goods, you have statutory rights if the goods are faulty. The seller is responsible for these rights. If you buy from our shop, that means us.

For new goods, the legal guarantee period in the EU is at least two years from delivery. Longer periods may apply under the applicable law. Different rules may apply to second-hand goods where permitted by law.

If goods are faulty, you can initially request a repair or replacement free of charge, subject to the applicable legal conditions. A price reduction or termination of the sales contract may also be available where the legal conditions are met.

🏷️ A commercial guarantee is an additional commitment

A commercial guarantee is an additional commitment offered voluntarily, for example by a manufacturer. The relevant guarantee statement explains whether a particular product comes with such a guarantee and what it covers.

It specifies, in particular, the guarantor, duration, geographical coverage, conditions and procedure for making a claim. A commercial guarantee does not limit your statutory rights under the legal guarantee. You can exercise those rights against us free of charge, independently of any commercial guarantee.

✉️ Need to report a fault?

Please contact us using the contact details provided in our shop. The following information will help us identify your purchase and deal with your enquiry promptly:

• Your order number or other details identifying your purchase,
• the name of the affected item,
• a brief description of the fault,
• photos of the fault, if helpful and possible.

These details help us process your enquiry. Your statutory rights do not depend on you providing photos.